Returns & Exchanges
At Homegrown Foods Ltd, we take pride in the quality of our farm-fresh produce and artisanal goods. If you receive an item that does not meet our high standards, we offer a hassle-free return or replacement process within 48 hours of delivery.
Inspect Your Order
Upon arrival, please check your items immediately for any signs of damage or spoilage that may have occurred during transit.
Contact Support
Email our customer care team within 48 hours at [email protected] with your order number and clear photos of the items in question.
Await Verification
Our quality assurance team will review your request and provide a resolution, such as a refund or a replacement, within one business day.
Receive Refund or Credit
Once approved, a refund will be issued to your original payment method or applied as store credit for your next fresh harvest delivery.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing